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الشركة المالكة لـ “بريتش غاز” تعتزم شطب 1300 وظيفة خلال عامين

By العربية - اقتصاد · 2 hours ago · 1 min read العربية - اقتصاد ↗

الشركة المالكة لـ “بريتش غاز” تعتزم شطب 1300 وظيفة خلال عامين

قالت شركة سنتريكا المالكة لـ “بريتش غاز” البريطانية إنها تعتزم شطب 800 وظيفة أخرى إضافة إلى 500 وظيفة أعلنت شطبها الشهر الماضي في إطار جهود لإعادة هيكلة خدمة العملاء وفرق الدعم.

وأضافت شركة الطاقة أن عملية شطب ما يقرب من 1300 وظيفة جارية بالفعل وسوف تستغرق عامين.

وتشمل المقترحات خفض نحو 500 وظيفة قائمة على التواصل مع العملاء ضمن عمليات خدمة العملاء إضافة إلى خفض إضافي لوظائف الدعم الخارجية التي تتولاها جهات خارجية، وفقاً لوكالة الأنباء الألمانية “د ب أ”.

وسوف يؤدي شطب الوظائف إلى خفض بواقع 14% تقريباً في موظفي قسم خدمة العملاء بالشركة.

وتأتي إعادة الهيكلة استجابة لتغييرات هيكلية في سلوك المستهلكين حيث انخفض متوسط مكالمات المستهلكين بواقع 20% على أساس سنوي، ويستخدم نحو 90% منهم الوسائل الرقمية للدعم، “بحسب سنتريكا”.

المصدر: العربية – اقتصاد

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