MyIMMs system disruption caused by internal technical issue, no cyberattack involved, says Home Ministry

PUTRAJAYA, May 29 — The Ministry of Home Affairs (KDN) has assured that the temporary disruption involving the Malaysian Immigration System (MyIMMs) that affected inspection and processing operations at several entry points in the country today does not involve any cybersecurity incident.

KDN in a statement today said the disruption was caused by an internal technical problem that affected the system’s operations for approximately three hours and 45 minutes before immediate restorations were implemented.

According to the ministry, the Immigration Department (JIM) together with the relevant technical team acted quickly as soon as the incident was detected and the system was successfully fully restored within 45 minutes after the restoration work began.

“KDN would like to emphasise that the disruption that occurred did not involve any cybersecurity incident. No data leaks, loss or damage were recorded and all information stored in the system remains safe and secure,” according to the statement.

KDN said the ministry is aware that critical systems that operate continuously and handle high transaction volumes require continuous monitoring and improvements to ensure the stability and resilience of the system is at an optimum level.

“At the same time, the process of upgrading MyIMMs system to MyNIISe is being carried out in stages to increase the capacity, capability and quality of service delivery to users and the disruption to existing operations has been taken into account,” the statement said.

In this regard, KDN said JIM is implementing several strengthening measures including increasing the storage capacity and system infrastructure, strengthening the real-time monitoring mechanism, improving the disruption recovery plan and accelerating the implementation of MyIMMs upgrade project to increase the resilience and reliability of the system in the future.

KDN also apologised for all the inconvenience experienced by users during the disruption period and appreciated their patience and cooperation. — Bernama 

المصدر: Malay Mail