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Consumer affairs
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Consumer group makes ‘super’ complaint to ACCC after investigation found dangerous items on platforms such as eBay, Amazon and AliExpressGet our breaking news email, free app or daily news podcastCigarette…
June 2, 2026
· 1 min read
Although I voluntarily handed in the licence, the agency’s action has made it far harder for me to get it backI suffered a spinal cord injury in August 2024. I…
June 2, 2026
· 1 min read
We left our car at the short-stay car park after paying £66 for a one-week ‘meet and greet’ service I have ended up hundreds of pounds out of pocket after…
June 1, 2026
· 1 min read
Survey finds frustration with connectivity to 4G or 5G, highlighting weaknesses in digital infrastructureMore than four in 10 people in the UK struggle to access 4G or 5G on their…
May 31, 2026
· 1 min read
Urgent renewal emails and huge discounts figures are used to pressure people to hand over their dataYou have had McAfee antivirus software installed on your laptop for years after becoming…
May 31, 2026
· 1 min read
Consumer affairs
Of 11 seasonal items in Guardian price comparison, six hit highest price in last three months, with some nearly doubling in price in last weekThe heatwave has triggered a surge…
May 27, 2026
· 1 min read
Ofgem
Regulator could do us all a favour with clear multi-year forecasts and breakdowns of electricity pricingIt is easy to predict where the energy regulator will set the next quarterly price…
May 26, 2026
· 1 min read
Money
The tax office is quick to demand money owed and threatens fines, but is slow when giving refundsWhen my mother died, there was a four-year delay in achieving probate owing to…
May 25, 2026
· 1 min read
Energy bills
Under government’s price cap typical gas and electricity bills are forecast to rise by £209 from this summerMinisters face growing calls to cut utility bills as millions of households in…
May 25, 2026
· 1 min read
Scams
Travellers warned to beware of debit card cons after one was charged £1,500 for a kebab and another £3,000 for corn on the cobWhen Lisa Selby* used her debit card…
May 24, 2026
· 1 min read
Consumer affairs
Court action represents rare attempt to hold global online platforms to account for allegedly hosting scam digital shopfrontsGet our breaking news email, free app or daily news podcastA young poster…
May 23, 2026
· 1 min read
Politics
Consumer giveaways may soften the blow from the the war on Iran. But Britain’s vulnerability demands deeper state intervention and a faster transitionRachel Reeves’s announcement of a series of cost…
May 22, 2026
· 2 min read
Childcare
Parents can can claim up to £2,000 a year for each child – but many are put off by the clunkiness of the scheme Any parent who has ever used…
May 20, 2026
· 1 min read
Money
We cut out one leg of our journey, but a clause allows airlines to cancel a whole journey if a passenger misses just one legTo celebrate my 60th birthday, we…
May 18, 2026
· 1 min read
Pets
Some cheap fakes contain toxic chemicals that make pets seriously unwell – and leave you with a big billYou want to save money whenever you can so when you see…
May 17, 2026
· 1 min read
Money
We had booked a cruise for him and his carers, but we had a string of problems when we tried to change namesIn November 2024, I booked a cruise for…
May 12, 2026
· 1 min read
Scams
Criminals exploit confusion or anxiety over new IHT rules by offering a ‘safe haven’ for savings potsThe caller pitches a great deal. Shift the moneysaved in your pension and reinvest…
May 11, 2026
· 1 min read
Money
Haringey council’s penalty seems extortionate – especially when other authorities charge lower amountsI read your story about a man fined £500 for dropping a cigarette butt on the pavement.I have…
May 11, 2026
· 1 min read
Money
I’ve received 77 unpaid PCNs from TfL but it won’t accept they weren’t from my vehicleSomeone cloned my car number plate back in October and racked up £8,500 in Ulez…
May 5, 2026
· 1 min read
Scams
After subscribing to the Claude chatbot, mystery payments started to appear on one family’s credit card bill. They are not aloneDavid Duggan* was so impressed with the ability of the…
May 3, 2026
· 1 min read
Scams
Secondhand car buyers urged to carefully inspect vehicles, while owners told to beware tests that are suspiciously quickRise of the ‘ghost owner’: 18,000 UK vehicles in use without proper recordsYou…
April 26, 2026
· 1 min read
Money
From a country cottage with double-height bookshelves to a new-build flat in London with ‘period’ panelling hiding tech Continue reading...
April 24, 2026
· 1 min read