Visa expands AI dispute services amid rising fraud cases
Visa, a global leader in digital payments, has unveiled six new dispute resolution tools aimed at tackling the high cost and complexity of traditional dispute processes.
The expanded suite of dispute resolution services is being designed to help merchants and financial institutions cut administrative costs, reduce fraud-related losses and redirect those resources toward growth, innovation and customer experience.
Disputes remain one of the most persistent friction points in commerce, driving rising costs for merchants and financial institutions while simultaneously leaving consumers frustrated and confused.
In 2025, Visa processed 106 million disputes globally, a 35% increase since 2019 1.
According to a statement, the Visa Dispute Resolution Network streamlines pre-dispute handling so merchants can resolve potential disputes before they escalate, accelerating resolution, reducing operational burden. Pilot available now with general availability planned for late 2026.
Complementing this, the Visa Dispute Recovery Manager automates for merchants by managing disputes with GenAI responses and providing win prediction scoring to maximize recovery.
Dispute Intelligence is powered by predictive AI models, aiding case-by-case analysis with network-wide foresight to empower agents to make more informed decisions using Visa’s global transaction and dispute data, and is generally available now.
The Dispute Doc Analyzer uses AI to enable faster, more confident dispute resolution outcomes; for issuers, the tool provides summaries of merchant documents including key data elements in a structured format to assist analysts with time-consuming manual review and dispute decisions m, while for acquirers, it facilitates the ability to auto-populate response questionnaires on behalf of their merchants and is generally available now.
“Disputes put strain on every part of the payments ecosystem, frustrating consumers, while driving cost and complexity for merchants and financial institutions,” said Andrew Uaboi, Vice President/Cluster Head, Visa West Africa.
“When outdated technology cannot keep pace, fraud goes undetected. Our expanded suite of dispute services gives clients the visibility they need to focus on what matters most: serving customers, launching new products and growing their businesses,” he said.
المصدر: Daily Trust (NG)
